Frequently Asked Questions

Which game do you have a question about?

Weekly Lottery

Rules and Terms and Conditions

For a full list of our terms and conditions please click here.

Why play the Weekly Lottery?

The Cats Protection Weekly Lottery is a fun way to help us provide unwanted and abandoned cats with the food, shelter and veterinary care they need until they find a loving forever home. The more you play, the more cats you'll help and you will have the chance to win one of our fantastic prizes!

How do I join?

Each entry costs £1 per week. You can enter online, call us on 01628 825 928

Where can I buy my entries?

By telephone: 01628 825 928

What happens once I've entered?

We will send you written confirmation within 14 days. The letter will contain your unique lottery number(s) and the date of the first draw you will be entered into. Hold on to this information for your records or if you want to check to see if you have won in the draws.

How many entries can I have in each weekly draw?

You can have a maximum of five entries per week.

For example, that's the equivalent of £21.70 per month on Direct Debit.

How will I know if I've won?

We notify all winners so there is no need to claim your cash prize. We will send you a cheque in the post within 14 days or pay by BACS to those who pay by Direct Debit. Winners will also be posted on the website www.winwithcats.cats.org.uk/winners

What could I win?

You could win one of 200 cash prizes each week. 1st prize £1,000, 2nd Prize £200, 3rd Prize £150, 4th Prize £100, 5th Prize £50 and 195 x £5 but don't forget our amazing £10,000 which you could win in our Quarterly Super Draw Raffles!

How old do I have to be to play the Weekly Lottery?

You must be over 18 years old.

Can I play if I live outside the UK?

The Cats Weekly Lottery is only open to residents of England, Scotland, Wales and Northern Ireland.

Can I play without signing up to Direct Debit payment?

Yes, you can pay by cheque or postal order and by debit/credit card. Please call the Lottery Helpline for more details or to enter over the phone.

If I want to know how to support Cats Protection other than joining the Weekly Lottery where can I contact?

You can telephone the Cats Protection general Helpline 03000 12 12 12, email helpline@cats.org.uk or visit www.cats.org.uk/donate

What do I do if I have a complaint?

If you have complaint you can ring our Lottery team on 01628 825 928, email lottery@cats.org.uk or via www.winwithcats.cats.org.uk/help If you are unhappy with the way a complaint is resolved please contact the Independent Betting Adjudication Service (IBAS). IBAS acts as an impartial adjudicator on disputes that arise between betting/gambling operators and their customers.

My circumstances have changed how can I cancel my Weekly Lottery payments?

Please call a member of the Lottery team on 01628 825 928 who will be happy to help or email lottery@cats.org.uk

What is the best way to play the Weekly Lottery?

The most convenient way to take part is by setting up a Direct Debit. That way we can ensure you never miss a draw. It also gives you complete flexibility with your payments. You can set up your Direct Debit here.

How do I add more lines to my current Lottery subscription?

If you want more chances to win call our Lottery Helpline 01628 825 928 or email lottery@cats.org.uk with details of your current Lottery subscription.

I've spoken to a fundraiser in the street/at a show, is this legitimate?

The fundraisers will have an ID badge that states that they are working on our behalf. If you are concerned please contact facetoface@cats.org.uk with the location and date/time that you saw the fundraisers. We have activity nationwide on a daily basis, so it is highly likely to be legitimate fundraising and they are licensed to take card details to sign up supporters.

How are prizes selected?

All Lottery players have a unique Lottery number for their entry into the weekly draw. These numbers are then entered into an electronic system which pulls out 200 unique lottery numbers at random, in descending order of prize funds.

My question wasn't answered, who can I contact?

Please contact a member of the Lottery team on 01628 825 928 or email lottery@cats.org.uk If you have a question about another area of Cats Protection's work or services, please contact the general Helpline on 03000 12 12 12 or email helpline@cats.org.uk

Raffle

How old do I have to be to play the raffle?

The raffle is open to all over the age of 18 years old.

How does the raffle help support the work of Cats Protection?

As a charity, we don’t receive any government funding. Everything we do, from rescuing and caring for unwanted cats, to neutering and rehoming, is funded by the generosity of people like you.

Can I sell tickets at an event?

If you are holding an event on behalf of the charity you can sell raffle tickets to people over 18 years old, but you cannot sell tickets in the street or door to door.

Where can I purchase raffle tickets?

You can purchase tickets by telephoning our dedicated raffle team on 01628 821 984 or by visiting www.winwithcats.cats.org.uk/raffle-play

What prizes are on offer?

We have a fabulous 1st prize of £10,000, 2nd prize £1,500, 3rd prize £750, 4th prize £100 5th prize £50 and £10 for a further 195 runners up 

How will I know if I've won?

The winners will be written to within 14 days of the draw date and names will also be posted on the website www.winwithcats.cats.org.uk/raffle-winners  

There is no requirement to claim your prize.

How are the winning tickets picked?

All entrants put into an electronic draw and the numbers are selected at random, so everyone has an equal chance of winning.

What is the maximum number of tickets I can purchase in each raffle?

A maximum of £60 of tickets ie: 60 tickets in each draw, but if you would like to support us further, than please give a donation towards our vital work.

Can I play if I live outside the UK?

The Cat Lovers Raffle is only open to residents of England, Scotland, Wales and Northern Ireland. Please note that the Channel Islands are not included.

Can I support Cats Protection without playing the raffle?

There are numerous ways you can support Cats Protection. Please visit our website to find out more www.cats.org.uk and select ‘Get involved’ or donate www.cats.org.uk/donate
 For general questions please phone 03000 12 12 12, email helpline@cats.org.uk 

What if I have a complaint?

If you have a complaint, you can ring our raffle team on 01628 821 894, email raffle@cats.org.uk or via www.winwithcats.cats.org.uk/help  If you are unhappy with the way a complaint has been dealt with please contact the Independent Betting Adjudication Service IBAS and they will assist you. The service acts as an impartial adjudicator on disputes that arise between betting/gambling operators and their customers.

I think I have a gambling problem, what should I do?

If you feel you have a problem with gambling please visit the GambleAware website for help and advice at www.gambleaware.co.uk or contact The National Gambling Helpline on 

0808 802 0133. Lines are open 8am to midnight.